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PRIVACY POLICY
MusoLingo Pty Ltd
Effective date: 01/01/2026
Last updated: 17/02/2026
MusoLingo Pty Ltd (“MusoLingo”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use MusoLingo services including our website, applications, and enterprise training platforms.
1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect:
• Account information (name, email, username, organisation)
• Learning and usage data (progress, scores, interaction)
• Audio and speech recordings for pronunciation features
• Device and technical data (IP, device, browser)
• Payment references (processed by third parties)
• Support communications
2. HOW WE COLLECT INFORMATION
We collect information when you:
• Create an account
• Use lessons or speech features
• Contact support
• Participate in surveys or events
• Access our apps or website
We may also receive information from employers (enterprise users) or login providers.
3. PURPOSE OF COLLECTION
We use personal information to:
• Provide language learning services
• Personalise learning and feedback
• Analyse progress
• Deliver pronunciation scoring
• Maintain accounts
• Process payments
• Improve services
• Ensure security
• Meet legal obligations
4. DISCLOSURE
We may disclose data to:
• Cloud hosting providers
• Analytics providers
• Payment processors
• Authentication providers
• Enterprise clients (employers)
• Contractors and regulators
We do not sell personal information.
5. OVERSEAS STORAGE
Data may be processed in Australia, USA, EU, or Singapore using secure cloud providers.
6. SECURITY
We use encryption, access controls, and secure infrastructure to protect data.
7. RETENTION
We retain data only as long as necessary for services and legal requirements.
8. COOKIES AND ANALYTICS
Our platforms use cookies and analytics to improve services.
9. ACCESS AND CORRECTION
You may request access, correction, or deletion via:
10. ENTERPRISE USERS
Employers may receive learner progress data and manage accounts.
11. CHILDREN
Services are not intended for children under 13 without consent.
12. COMPLAINTS
Contact: [email protected]
OAIC: https://www.oaic.gov.au
13. CHANGES
We may update this policy and publish updates online.
14. CONTACT
MusoLingo Pty Ltd